How we collect, use and protect your personal information
This privacy policy explains how we collect, use, store and protect your personal information when you use our platform to book a vehicle on the island. We act as a booking intermediary, connecting you with local suppliers. Your privacy matters to us, and we are committed to handling your data responsibly and in compliance with the General Data Protection Regulation.
By using our website and making a booking, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our services.
When you make a booking through our platform, we collect the personal information necessary to process your reservation and facilitate the agreement between you and the supplier. This includes your full name, email address, telephone number, and flight or arrival details if you provide them. We also collect payment card information, which is processed securely through our payment gateway and is not stored on our servers.
We collect information about your booking preferences, such as pick-up location, dates, vehicle category, and any additional requests you make during the reservation process. This information is used solely to match you with a suitable supplier and to communicate the details of your booking.
Our website also collects technical information automatically through cookies and similar technologies. This includes your IP address, browser type, device information, pages visited, and the time spent on our site. This data helps us improve the functionality of the platform and understand how visitors use our services.
The personal information you provide is used to process your booking and to communicate with you about your reservation. We share your name, contact details, and booking information with the supplier you have chosen, as they need this information to prepare the vehicle and to contact you if necessary.
We use your email address to send you a booking confirmation, voucher, and any updates related to your reservation. We may also contact you to request feedback after your booking has been completed, but you can opt out of such communications at any time.
Technical data collected through cookies is used to analyse website traffic, improve user experience, and ensure the platform operates smoothly. We do not use this data to identify you personally unless you have made a booking and we need to link your session to your reservation for support purposes.
We do not sell, rent, or share your personal information with third parties for marketing purposes. The only external parties who receive your data are the supplier fulfilling your booking and the payment processor handling your transaction.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy. Booking details, including your name, contact information, and reservation data, are kept for a period of seven years from the date of your booking. This retention period is required for accounting, legal, and dispute resolution purposes.
Payment card information is not stored by us. It is processed by our secure payment gateway and is retained by them in accordance with their own data protection policies and industry standards.
Technical data collected through cookies is retained for a shorter period, typically up to two years, depending on the type of cookie. You can manage or delete cookies through your browser settings at any time. For more information about the cookies we use, please see our cookie policy.
If you wish to have your personal information deleted before the end of the standard retention period, you may contact us with your request. We will assess whether we can comply with your request while still meeting our legal and contractual obligations.
Under the General Data Protection Regulation, you have several rights regarding your personal information. You have the right to access the data we hold about you and to request a copy of it. You also have the right to request that we correct any inaccurate or incomplete information.
You have the right to request the deletion of your personal data, subject to our legal and contractual obligations. In some cases, we may need to retain certain information for accounting or legal reasons, but we will inform you if this applies to your request.
You have the right to object to the processing of your data or to request that we restrict how we use it. You also have the right to data portability, which means you can ask us to provide your information in a structured, commonly used format so you can transfer it to another service.
If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the supervisory authority in your country. We take data protection seriously and will work with you to resolve any concerns you may have.
If you have any questions about this privacy policy or how we handle your personal information, please contact us. You can reach us by email or through the contact form on our website. We will respond to your enquiry as quickly as possible, and in any case within one month as required by GDPR.
If you wish to exercise any of your rights under data protection law, including accessing, correcting, or deleting your information, please include your full name and booking reference if applicable so we can locate your data quickly.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically to stay informed about how we protect your information.
For more information about how we use cookies and similar technologies, please visit our cookie policy. For general enquiries or booking support, please see our contact page.