Your feedback helps us improve the booking experience and maintain supplier standards.
Every booking generates an invitation to share feedback. We ask about the reservation process, the condition of the vehicle at pick-up, the clarity of the paperwork, and whether the experience matched what was described in the voucher. This feedback reaches us directly and is reviewed by the team within 48 hours of submission.
Most travellers report smooth handovers and vehicles that match the booking details. When something falls short, we want to know. A delay at the desk, a vehicle with visible wear, unclear instructions about fuel policy, or confusion over the deposit hold — these are the details that help us refine how we present information and which suppliers we work with.
We do not publish a rating score or a count of reviews. The feedback we receive is used internally to assess supplier performance, identify recurring issues, and decide whether a partnership continues. If multiple travellers report the same problem with a particular supplier, that pattern triggers a formal review and, where necessary, the removal of that supplier from the platform.
A complaint is treated as a priority. When a traveller reports a problem — a vehicle that was not roadworthy, a charge that was not explained, a desk agent who refused to honour the voucher terms — we open a case file and contact the supplier within 24 hours. The traveller receives a case reference and an acknowledgment that we are looking into it.
We request documentation from both sides: the signed agreement, photographs if damage is claimed, a breakdown of any charges, and a written account of what happened. The supplier is given 72 hours to respond. If the supplier cannot justify the charge or the deviation from the voucher terms, we escalate the matter and, where appropriate, assist the traveller in disputing the transaction with their card issuer.
Not every complaint results in a refund or a concession. Sometimes the traveller misunderstood the terms, or the supplier acted within the agreement. In those cases, we explain the outcome clearly and use the feedback to improve how we communicate those terms on the booking page. Transparency matters more than taking a side.
When a traveller and a supplier disagree about what happened, we act as a neutral intermediary. We review the booking voucher, the signed rental agreement, any photographic evidence, and the written statements from both parties. The goal is to establish what was agreed, what was delivered, and whether the supplier followed the terms set out at the time of booking.
If the supplier imposed a charge that was not disclosed in the voucher, or refused to accept a payment method that the voucher stated would be accepted, we treat that as a breach. We request an explanation and, if none is provided, we remove the supplier from the platform. If the supplier can demonstrate that the traveller caused damage and the charge aligns with the excess stated in the voucher, we close the case in favour of the supplier.
Disputes are resolved within two weeks in most cases. Complex cases involving significant sums or legal questions take longer. Throughout the process, the traveller receives updates at each stage and a final written summary of the outcome.
If you have completed a booking through this platform, we would like to hear from you. The form below goes directly to the team. Please include your booking reference if you have one, and describe what went well or what could have been better. Your feedback is read, logged, and used to improve the service.
We do not publish reviews on the website, but we take every submission seriously. If your message describes a problem that requires follow-up, you will receive a reply within 48 hours.